Frequently Asked Questions

Welcome to Tru’s Boutique! Below are answers to common questions about ordering, shipping, returns, sizing, and customer support.

Need help? Email contactus@truboutique.us and include your order number when applicable.

Ordering

How do I place an order?

Browse our collections, choose the available size and color options, add the item to your cart, and complete checkout using one of the displayed payment methods.

Can I change or cancel my order?

Contact us as soon as possible at contactus@truboutique.us. Orders begin processing shortly after they are placed, so changes and cancellations are not guaranteed once processing has begun or the order has shipped.

Will I receive confirmation and tracking?

Yes. An order confirmation is sent after checkout, and tracking information is emailed when the supplier or fulfillment partner confirms shipment. Please allow up to 48 hours for tracking activity to appear in the carrier’s system.

Shipping

How long does shipping take?

Orders are generally processed within 2–5 business days. Standard U.S. shipping generally takes an additional 5–12 business days after processing. Specialty, personalized, and custom items may require 7–21 business days after processing.

These timeframes are estimates rather than guaranteed delivery dates. Carrier delays, supplier availability, weather, holidays, and address issues can affect delivery.

Why did only part of my order arrive?

We work with multiple trusted suppliers and fulfillment partners. Items from the same order may ship separately and arrive in multiple packages with separate tracking numbers.

Do you ship internationally?

International availability depends on the destination and the product’s supplier. Available shipping options appear at checkout. Customers are responsible for applicable customs duties, taxes, brokerage charges, and import fees unless otherwise stated.

Returns and Refunds

What is the return-request window?

Return requests for eligible items must be submitted within 10 calendar days of the date the applicable item is marked delivered. Items must meet all conditions in our Returns & Refunds Policy.

How do I request a return?

Email contactus@truboutique.us with your name, order number, the item being returned, and the reason for the request. Include photographs when reporting damage, a defect, or an incorrect item. Do not send merchandise back until you receive written authorization and return instructions.

Who pays return shipping?

For standard returns involving size, fit, color, style, or personal preference, the customer is responsible for return-shipping costs. If Tru’s Boutique confirms that an item was materially damaged, defective, or incorrectly shipped, return instructions and a prepaid label may be provided when appropriate.

How long do refunds take?

Approved refunds are generally initiated within seven business days after the returned merchandise is received, inspected, and approved. Your bank or payment provider may need additional time to post the funds.

Do you offer exchanges?

We do not offer direct exchanges. You may return an eligible item under the Returns & Refunds Policy and place a new order. Availability and promotional pricing are not guaranteed.

Which items are final sale?

Gift cards; custom, personalized, monogrammed, or made-to-order products; clearance items and products marked Final Sale; certain intimate or hygiene-sensitive items; pierced jewelry; and opened or used beauty and personal-care products are generally final sale. Review the product page and our complete Returns & Refunds Policy before purchasing.

Damaged, Incorrect, or Missing Items

What should I do if there is a problem with my order?

Report a damaged, defective, incorrect, or missing item within 10 calendar days of delivery by emailing contactus@truboutique.us.

Please include your order number and clear photographs of the product, reported issue, shipping package, shipping label, and product tags or labels. Keep the item and all original packaging until the claim is resolved.

Products and Sizing

How do I choose the right size?

Sizing varies by brand and style. Review the size chart, measurements, fit notes, materials, and product description before ordering. Contact us before purchasing if you need help with an item that does not provide enough sizing information.

Will sold-out products return?

Some products may be restocked, while others are limited or seasonal. Follow Tru’s Boutique on social media and join our email list for new arrivals and restock announcements.