FAQ
Here's a comprehensive FAQ page for Tru's Boutique that is optimized for both customer experience and SEO. It aligns with your existing Contact and Returns pages.
Frequently Asked Questions (FAQ)
Welcome to the Tru's Boutique FAQ page! We've answered many of our customers' most common questions below. If you still need assistance, we're always happy to help.
Email us anytime at: contactus@truboutique.us
Ordering
How do I place an order?
Simply browse our collections, select your desired size and color (if applicable), add your items to your cart, and proceed through our secure checkout.
Can I change or cancel my order?
Orders are processed quickly to ensure fast shipping. If you need to make a change or cancel your order, please email contactus@truboutique.us as soon as possible.
While we'll do our best to help, we cannot guarantee changes once an order has entered processing or has shipped.
Will I receive an order confirmation?
Yes! You'll receive an email confirmation shortly after your order is placed.
Once your order ships, you'll receive another email containing your tracking information.
Shipping
How long does shipping take?
Processing times vary depending on product availability.
Once shipped, most orders arrive within 3–7 business days, although shipping times may vary depending on your location and carrier.
How can I track my order?
Tracking information will be emailed once your order ships.
You can also track your order through the Shop app if your order is linked to your Shop account.
Do you ship internationally?
Shipping availability depends on your location. International shipping options will appear during checkout if available.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 30 days of delivery, provided they are unused, unworn, and in their original condition with tags attached.
Please see our full Returns & Refunds Policy for complete details.
How do I request a return?
You can request a return in two ways:
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Through the Shop app by selecting your order and choosing Request Return (when eligible).
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By emailing contactus@truboutique.us with your order number and reason for the return.
How long do refunds take?
Once your return has been received and approved, refunds are typically processed within 5–10 business days, depending on your bank or credit card provider.
Do you offer exchanges?
At this time, we do not offer direct exchanges.
If you'd like a different item or size, simply return your eligible item for a refund and place a new order.
Products & Sizing
How do I know what size to order?
Sizing may vary by brand and style.
Please refer to any available sizing information on the product page. If you have questions, contact us before placing your order.
Will sold-out items be restocked?
Some popular items may return, while others are available only for a limited time.
Follow us on social media or check back frequently for new arrivals and restocks.
Are colors exactly as shown?
We do our best to accurately display product colors. However, colors may appear slightly different depending on your screen or device settings.
Payments
What payment methods do you accept?
We accept most major credit and debit cards along with other secure payment options available during checkout.
Is my payment information secure?
Absolutely.
Our checkout uses industry-standard encryption and secure payment processing to protect your personal and financial information.
Customer Support
I received the wrong or a damaged item. What should I do?
Please contact us within 7 days of delivery at contactus@truboutique.us.
Include:
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Your order number
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A description of the issue
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Photos of the item and packaging
We'll work quickly to resolve the issue.
I entered the wrong shipping address.
Please email us immediately.
If your order hasn't shipped yet, we'll do our best to update the address. Once an order has shipped, we cannot guarantee address changes.
How can I contact Tru's Boutique?
We're always happy to help!
Customer Support Email:
We strive to respond to all inquiries as quickly as possible during normal business hours.
About Tru's Boutique
What is Tru's Boutique?
Tru's Boutique offers stylish, affordable fashion, accessories, and hand-picked collections designed to help you look and feel your best. We are committed to providing quality products, excellent customer service, and a shopping experience you'll love.
Still have a question?
Our Customer Support team is here to help.
Thank you for shopping with Tru's Boutique!