Refund policy

Refund and Return Policy

Thank you for shopping with Tru’s Boutique. Because we carefully source our merchandise and many products are fulfilled specifically for each order, all purchases are final unless expressly stated otherwise in this policy.

By completing a purchase through truboutoutique.us, the Shop app, social media checkout, or any other Tru’s Boutique sales channel, you acknowledge and agree to this Refund and Return Policy.

All Sales Are Final

Tru’s Boutique does not accept returns, refunds, or exchanges for:

Incorrect size, fit, color, style, or personal preference
Buyer’s remorse or changes of mind
Items that do not arrive in time for a particular event
Minor color differences caused by lighting, photography, or screen settings
Items purchased using a discount, promotional code, store credit, or gift card
Sale, clearance, promotional, seasonal, or marked-down merchandise
Accessories, jewelry, hats, eyewear, swimwear, intimate apparel, bodysuits, leggings, beauty products, or personal-care products
Items marked “Final Sale”
Shipping costs, handling charges, package protection, or expedited-shipping fees
Orders for which the customer selected the wrong item, quantity, size, color, or shipping address

Customers are responsible for carefully reviewing all product descriptions, measurements, size charts, estimated delivery information, prices, quantities, colors, and shipping details before placing an order.

Limited Exceptions

Tru’s Boutique will review a claim only when:

The customer received an item different from the item ordered;
The item arrived materially damaged or defective; or
A confirmed item was missing from the delivered package.

A loose thread, minor variation in pattern placement, slight color variation, removable mark, packaging damage, or personal dissatisfaction with the fabric, fit, or quality is not automatically considered a defect.

Approval is not guaranteed. Tru’s Boutique has the sole discretion to determine whether the submitted evidence qualifies under this policy, except where otherwise required by law.

Claim Deadline

Eligible issues must be reported within 48 hours of the carrier’s recorded delivery time.

Claims submitted after this deadline will be denied.

To request a review, email Tru’s Boutique with:

Your full name
Order number
A description of the issue
Clear photographs of the entire item
Close-up photographs of the alleged damage or defect
Photographs of the product label, size tag, packaging, and shipping label
An unedited unpacking video, when available

Do not discard the item, tags, product packaging, shipping materials, or mailing label while the claim is under review.

Incomplete claims or claims without sufficient photographic evidence may be denied.

Authorization Is Required

Customers may not return merchandise without receiving written return authorization from Tru’s Boutique.

Submitting a return request through the Shop app, Shopify, email, social media, or another platform does not mean the return has been approved. Automated return notifications are not final authorization.

Unauthorized returns will be refused, discarded, donated, or returned to the sender at the customer’s expense. No refund or store credit will be issued for an unauthorized return.

Condition of Approved Returns

When Tru’s Boutique authorizes a return, the item must be:

Unworn, unused, unwashed, and unaltered
Free from stains, odors, deodorant, makeup, pet hair, smoke, perfume, and signs of wear
Returned with all original tags attached
Returned in the original product packaging
Shipped within the deadline stated in the authorization

Items that do not meet every condition will be rejected without refund or credit.

Tru’s Boutique may request additional photographs or information before issuing authorization.

Resolution of Approved Claims

For an approved damaged, defective, incorrect, or missing-item claim, Tru’s Boutique may choose, at its discretion, to provide one of the following:

A replacement of the same item;
A comparable replacement;
Store credit;
A partial refund;
A refund of the affected item’s purchase price; or
Another remedy required by applicable law.

A refund is not guaranteed merely because a claim is approved for review.

Original shipping, handling, package-protection, and expedited-shipping charges are nonrefundable unless Tru’s Boutique is legally required to refund them.

Return Shipping

Customers are responsible for return-shipping costs unless Tru’s Boutique confirms in writing that the wrong item was shipped or that the item arrived materially damaged or defective.

Tru’s Boutique does not accept packages sent cash on delivery.

Customers must use a trackable shipping service. Tru’s Boutique is not responsible for returns that are lost, delayed, damaged, misdirected, or delivered without verifiable tracking.

Order Cancellations and Changes

Orders begin processing shortly after they are submitted. Orders cannot be canceled or changed after processing has begun.

Requests to change an address, size, color, quantity, payment method, or product are not guaranteed. Tru’s Boutique is not responsible for information entered incorrectly by the customer.

If a cancellation is approved before processing, Tru’s Boutique may deduct any nonrefundable payment-processing fees or other costs already incurred, to the extent permitted by law.

Refused and Undeliverable Packages

Orders refused by the customer or returned because of an incorrect or incomplete address, delivery failure, unclaimed package, inaccessible location, or failure to collect the shipment are not eligible for a refund.

At Tru’s Boutique’s discretion, the customer may be offered reshipment after paying all additional shipping and handling charges.

Delivery Claims

A package marked “delivered” by the carrier is considered delivered unless the carrier confirms otherwise.

Customers must check with household members, neighbors, apartment offices, mailrooms, and the carrier before submitting a delivery claim.

Tru’s Boutique is not responsible for packages lost or stolen after confirmed delivery. Claims involving carrier loss, theft, or delivery errors may be subject to the carrier’s investigation process.

Return Abuse and Fraud

Tru’s Boutique reserves the right to refuse service, cancel orders, limit purchasing privileges, or deny claims involving suspected:

Wardrobing or temporary use
Altered, misleading, or incomplete photographs
False damage or nondelivery claims
Repeated or excessive return requests
Unauthorized returns
Payment disputes filed without first contacting Tru’s Boutique
Attempts to return a different item from the one purchased
Abuse of promotional offers or store credit

Submitting false information may constitute fraud.

Chargebacks and Payment Disputes

Customers should contact Tru’s Boutique and allow a reasonable opportunity to investigate an eligible order issue before initiating a payment dispute.

Tru’s Boutique reserves the right to provide the payment processor or financial institution with relevant order records, including this accepted policy, checkout information, shipment tracking, delivery confirmation, customer communications, photographs, and claim history.

This section does not limit any rights a customer may have under applicable law or card-network rules.

Refund Processing

When Tru’s Boutique authorizes a monetary refund, it will generally be issued to the original payment method. Financial institutions may require additional time to post the credit.

Tru’s Boutique is not responsible for processing delays caused by a bank, card issuer, payment processor, or third-party platform.

Policy Acceptance

By submitting an order, the customer confirms that they:

Reviewed the product information and selected the correct merchandise;
Reviewed and accepted this Refund and Return Policy;
Understand that all sales are final except for the limited circumstances expressly stated above; and
Agree that dissatisfaction based on size, fit, color, style, timing, quality expectations, or personal preference does not qualify for a return.