Shipping policy

Shipping Policy

Thank you for shopping with Tru’s Boutique. Please review this policy before placing your order.

Order Processing

Orders are generally processed within 2–5 business days after payment is confirmed.

Orders placed on weekends or holidays begin processing on the next business day. Processing time may vary depending on product availability, supplier location, customization requirements, seasonal demand, or the type of product ordered.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Estimated Shipping Times

Estimated shipping times begin after order processing:

Standard U.S. shipping: Generally 5–12 business days
Specialty, personalized, or custom items: Generally 7–21 business days
High-demand and holiday periods: Additional delays may occur

These timeframes are estimates and are not guaranteed delivery dates. Carrier delays, severe weather, address issues, supplier circumstances, and other events outside our control may affect delivery.

Please review any product-specific processing or delivery information before ordering.

Multiple Packages

Tru’s Boutique works with multiple trusted suppliers and fulfillment partners. Items from the same order may ship separately and arrive in more than one package.

Separate tracking information may be provided for each shipment. Receiving only part of an order does not necessarily mean another item is missing.

Shipping Rates

Available shipping methods and rates are displayed during checkout.

Shipping charges may vary based on:

Product type and weight
Package dimensions
Fulfillment location
Delivery destination
Available carriers and service levels

Promotional free shipping may be offered on qualifying products or during selected campaigns.

Order Tracking

Tracking information is provided after the applicable supplier or fulfillment partner confirms shipment.

Please allow up to 48 hours after receiving a shipping confirmation for tracking activity to appear in the carrier’s system.

If tracking has not updated after 48 hours, contact us at contactus@truboutique.us and include your order number.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately. We will make a reasonable effort to assist, but address changes cannot be guaranteed after an order enters processing or ships.

Additional shipping charges may apply when a package must be reshipped because of:

An incorrect or incomplete address
A refused delivery
An unsuccessful delivery attempt
Failure to collect the package
Another customer-related delivery issue

Order Changes and Cancellations

Orders begin processing shortly after they are placed.

Contact us as soon as possible if you need to cancel an order or change its shipping address, product, size, color, or quantity.

Changes and cancellations are not guaranteed once processing has begun or the order has shipped.

Damaged, Defective, Incorrect, or Missing Items

A damaged, defective, incorrect, or missing item must be reported within 10 calendar days of the applicable delivery date.

Email contactus@truboutique.us and include:

Your name
Your order number
A description of the issue
Clear photographs of the product
Photographs showing the damage or defect
Photographs of the shipping package
A photograph of the shipping label
Photographs of product tags, labels, or identifying information

Please keep the item and all original packaging until the claim is resolved. Do not discard, alter, wash, wear, use, or return the merchandise unless instructed to do so.

Available resolutions are determined in accordance with our Returns & Refunds Policy.

Carrier Delays

Once a package has been accepted by the carrier, delivery timing is managed by that carrier.

Tru’s Boutique will assist by providing available tracking and shipment information. However, carrier delays do not automatically qualify an order for cancellation, replacement, refund, or store credit.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Check with household members
Check with neighbors
Contact your apartment office, front desk, or mailroom
Look around entrances and other possible delivery locations
Contact the shipping carrier

Tru’s Boutique will assist with available carrier information. However, a delivered tracking status does not automatically qualify an order for replacement, refund, or store credit unless the carrier confirms a loss or delivery error, or another remedy is required by applicable law.

Refused and Undeliverable Packages

Packages returned because of an incorrect address, refusal, unsuccessful delivery attempt, failure to collect the package, or another customer-related delivery issue are not automatically eligible for a refund.

After the merchandise is returned and inspected, Tru’s Boutique may offer reshipment, store credit, or an eligible refund. Original shipping charges, return-shipping expenses, and additional reshipment costs may be deducted where permitted by law.

International Shipping

International shipping availability depends on the destination, product, and supplier capabilities.

Available international destinations and shipping options will appear during checkout.

Customers are responsible for applicable customs duties, import taxes, brokerage charges, and other destination-country fees unless otherwise stated. Customs processing may result in additional delays.