Here's the revised version that includes returns initiated through the Shop app, which works well for Shopify stores.

Returns & Refunds Policy

At Tru's Boutique, we want you to love your purchase. If something isn't quite right, we're here to help make the return process as simple as possible.

Return Window

Returns are accepted within 30 days of the delivery date.

To be eligible for a return, items must be:

• Unworn and unused

• In their original condition

• Free of odors, stains, makeup, pet hair, or damage

• Returned with original tags attached (when applicable)

• In the original packaging whenever possible

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Final Sale items

• Clearance merchandise

• Gift cards

• Personalized or custom-made items

• Intimates, undergarments, and swimwear (if the hygiene seal has been removed)

• Beauty or cosmetic products that have been opened or used

How to Request a Return

We offer two convenient ways to request a return:

Option 1: Request Through the Shop App

If you placed your order using the Shop app or your order is linked to your Shop account:

1. Open the Shop app.

2. Select your Tru's Boutique order.

3. Tap Request Return (if eligible).

4. Follow the prompts to submit your return request.

Once your request is received, we'll review it and provide further instructions if your return is approved.

Option 2: Contact Our Customer Support Team

If you prefer, you can request a return by emailing us at:

contactus@truboutique.us

Please include:

• Your order number

• Your full name

• The item(s) you'd like to return

• The reason for your return

Once approved, we'll provide instructions for returning your item.

Please do not send items back without first receiving return authorization.

Return Shipping

Unless the return is due to our error, a damaged item, or an incorrect item, customers are responsible for return shipping costs.

We recommend using a shipping service with tracking, as Tru's Boutique cannot guarantee receipt of returned packages.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

If approved:

• Your refund will be issued to your original payment method.

• Most refunds are processed within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return resulted from our error.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size, color, or item, simply return your eligible item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

We'll work quickly to make it right with a replacement or full refund.

Order Cancellations

Orders are processed quickly to ensure fast shipping.

If you need to cancel an order, please contact us immediately at contactus@truboutique.us.

While we'll do our best to accommodate your request, we cannot guarantee cancellations once an order has entered processing or has shipped.

Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again.

• Contact your credit card company or bank, as processing times may vary.

• If you still have questions, email us at contactus@truboutique.us.

Questions?

If you have any questions regarding returns or refunds, our Customer Support team is here to help.

Email: contactus@truboutique.us

Thank you for shopping with Tru's Boutique. We truly appreciate your support and look forward to serving you again!